The Mobile Insurance System is a wireless application that uses the flexibility of mobile networks to provide mobile sales agents with sales support tools on the field as well as offers insurance branches access to customer and product data and transmits information on financial transactions to the Head Office.

Key Functionalities

• Mobile sales agents support in customer acquisition and promotion
• Real-time customer contact information, product information
• Customer payment and claims history
• Tracking payments and financial flows within the firm
• Roles and Responsibility

Benefits & Advantages

• Increased efficiency in sales and branch operations: Less cumbersome manual steps, no double entries, no lost documents, less errors, increased traceability
• Improved service delivery to customers: Access to current case information, SMS notifications, reminders & receipts build trust
• Improved management capabilities: Management based on real time statistics and performance information on branches, employees and customers
• Extensible and customizable: A future proof solution that can be easily extended in the future to meet new business needs

Use Case - Sales Agent Support

During a sales meeting, the sales agents use the Smartphone client to store information on the customer directly into the system.

The central server validates and stores the information. It then sends out promotion information to the client via SMS.

Effectiveness of sales and campaigns are documented based success or failure of the SMS delivery.

The Branch manager uses the statistics and reporting functionality to monitor the effectiveness of sales agent and collects statistics for sales compensation.

The Mobile Metering System is a wireless application with a remote server component that uses the flexibility and availability of mobile phone networks to provide field operators with a full functionality to perform meter readings as well as the Head Office with solutions for billing, reporting and management.

Key Functionalities

• A daily “to-do” list of customers to be processed is available for the field operator
• Entry of meter readings and verifications to avoid errors. Additional notes on the customer.
• Provides customer details, history as well as billing history to field operator
• Tracking payments and financial flows within the firm
• Prevents frauds by using statistical comparisons of consumption per household to alert field officers on site
• GPS Object mapping and positioning

Benefits & Advantages

• Increased efficiency in operations: Less cumbersome manual steps, no double entries, no lost documents, less errors, system validation of input, increased traceability
• Prevents frauds by using statistical comparisons of consumption per household to alert field officers on site
• Customer communication via SMS for information on planned repairs, outages, promotions, planned meter readings, and even customer billing via SMS
• Improved service delivery to customers
• Improved management capabilities based on real time statistics and reports on field operator performance, consumer patterns and performance, overdue billing etc.

Use Case - Field Operator Support

Field operator synchronizes his device with the central server and stores the list of houses and meters to read on his Smartphone device.

Field operator starts his tours and takes the meter readings at the customer premises.

Effectiveness of sales and campaigns are documented based success or failure of the SMS delivery.

Field operator can also document additional notes like maintenance needed, customer not at home, and suspicious connections.

The Mobile Collection System is a complete remote collection solution that uses the flexibility and availability of mobile networks to provide field collectors with a full functionality needed to improve their productivity in the area of microfinance.

Key Functionalities

• Case inventory management and allocation of cases to field workers
• Remote access to case information and case history
• Provides customer details, history as well as billing history to field operator
• Payment collection history
• Management of customer payment plans
• Documentation of cases with detailed case notes

Benefits & Advantages

• Increased efficiency in operations: Less manual steps, no double entry, no lost documents, less errors, increased traceability
• Improved service delivery to customers: Access to current case information, SMS notifications, reminders & receipts build trust
• Improved management capabilities: Management based on real time statistics and performance information on branches, employees and customers
• Extensible and customizable: A future proof solution that can be easily extended in the future to meet new business needs

Use Case - Field Operator Support

Mobile revenue collector uploads list of customers to visit at the start of the working day from central database to his Smartphone.

Mobile revenue collector visits client and collects money, stores information in mobile device and provides receipt of payment.

Payment information is sent back to central system and stored.

Central system sends the customer a confirmation SMS for payment as well as information of date and amount of next payment.

At end of day, operator returns to head office and pays in money. Treasurer compares amount paid in with expected revenue from system.

The Manager uses the statistics and reporting functionality to monitor the effectiveness of mobile collector and the performance of the customers.